Submissions arrive faster than underwriting can clear them. Quotes go out and nobody follows up on day three. Renewals surface ninety days late because the tracking lives in someone’s inbox. These are not sales problems. They are operations problems, and they are the reason good business leaks out of the pipeline before anyone notices it left.
Submission clearance
Fractional capacity
Overnight turnaround
Cost savings
We run revenue operations for carriers, MGAs, MGUs, and agencies — inside your systems, not a parallel tool of ours. Our Back Office Operations Solution Team handles submission intake and clearance, quote follow-up, producer and broker coordination, pipeline tracking, and renewal management, so your underwriters underwrite and your producers produce.
Track a submission through a mid-sized MGA and the pattern repeats. It arrives by email. Someone rekeys it. Clearance takes two days because nobody checked whether the same risk came in through a second broker. The quote goes out. Then silence — not because the broker said no, but because the follow-up sat in a queue nobody owned. Ninety days later it binds somewhere else.
Nothing failed. No single person dropped anything. The work simply exceeded the hours available, and the parts that got dropped were the parts nobody was measured on. That is what an operations gap looks like from the inside: not a crisis, just steady, quiet leakage.
We take the queue. Submissions get cleared same-day. Follow-up happens on a schedule, not on remembering. Renewals surface on a calendar. Our teams work overnight against your time zone, so work submitted at 5pm is processed and waiting when your underwriters open their laptops. And because every one of our people came out of insurance operations rather than a generalist call center, a duplicate submission gets caught by someone who knows what a duplicate submission looks like
Our AI QA overlay has been in production since June 2026. It sits on top of LC360 and is configurable to other client platforms, checking work against the same rule set our quality teams built by hand — rules derived directly from our QA checklists, which in turn came from years of tracked error patterns across live insurance programs.
That provenance is the point. The overlay is not a generic text checker looking for typos. It enforces the domain logic our QA professionals encoded, and it has been reviewed and validated by QA professionals, including client-side review. Every error it catches feeds back into the checklist, which sharpens the rules, which catches the next one earlier.
Insurance-native, not generalist. Our people came out of insurance operations. Offshore BPO competitors staff multi-vertical teams that learn your business on your time.
We work inside your systems. LC360, your policy admin platform, your CRM. No parallel tool, no migration, no new license.
24/7 turnaround. Time-zone leverage means overnight processing and next-morning delivery.
Lower operating costs. ~50% cost savings versus internal hires, with fractional capacity from 0.3 FTE — you don’t buy a whole head to fill a half-head gap.
SOC 2 Type II certified and ISO 27001 certified . With annual third-party penetration testing.
It is the outsourcing of the operational work surrounding the sales and renewal cycle — submission intake, clearance, quote follow-up, producer coordination, pipeline tracking, and renewal management — to a team with insurance industry expertise, rather than staffing it internally.
A generalist BPO learns your business on your time. Our teams came out of insurance operations and already know what a submission, a clearance check, and an appetite match are. That is the difference between a queue being processed and a queue being understood.
Yours. We work inside your existing platforms — LC360, your policy administration system, your CRM. There is no parallel tool on our side, no data migration, and no new license for you to buy.
Insurance carriers, MGAs and MGUs, agencies and brokerages, TPAs and claims administrators, risk management firms, loss control organizations, InsurTech companies, and self-insured organizations.
Our AI QA overlay has been in production since June 2026. It runs on top of LC360 and is configurable to other client systems, checking work against rules our QA teams built from live error-pattern data. It has been reviewed and validated by QA professionals, including client-side review.
From our QA checklists, which were built from the manual scorecard we have run for years across live insurance programs. The rules encode real error patterns from real reports — not generic text checks.
Yes. Our model supports 0.3 to 0.6 FTE roles. You do not have to buy a whole head to fill a partial gap, which is usually where the economics break down on internal hiring.
Roughly 50% versus internal hires, with the exact figure depending on scope, volume, and complexity. Savings come from labor arbitrage, eliminated recruiting and training costs, and no infrastructure overhead.
We operate 24/7. Time-zone leverage means work submitted at the end of your business day is processed overnight and ready for review the next morning.
We are SOC 2 Type 2 certified and ISO 27001 certified, with annual third-party vulnerability penetration testing, biometric access control, and a controlled, monitored environment across four offices in two cities.
With an operational assessment. We evaluate your current processes, volumes, and pain points, then design a support model with defined workflows and SLAs before any work transitions.
Yes. Resources flex up and down with workload. Demand-spike support is a standing capability — backlog processing and high-volume handling without permanent headcount.
Tell us where the pipeline leaks. We will map the workflow, document it, and show you what it costs to keep doing it in-house — starting with an operational assessment.
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