Privacy Policy

Effective Date: August 1st, 2026

Boost USA (“Boost USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information we handle through our websites, applications, software, browser extensions, and related services.

This Privacy Policy explains what information we may access or collect, how we use and protect that information, when we may share it, and the choices available to you.

1. Information We Access and Collect

Depending on the services or applications you use, we may access or process information necessary to provide our services, including:

• Information and content provided through our services.
• Images, photographs, documents, reports, and related business information processed through our applications.
• Information displayed on websites or systems where our browser extensions are authorized to operate.
• Account, user, and organizational information required to provide and administer our services.
• Usage and audit information, such as the user, report, activity, and date/time associated with a service interaction.
• Technical information necessary for security, troubleshooting, and service operation.

We only access information that is necessary for the functionality of the applicable service.
Our browser extensions do not access general web browsing activity, personal files, or content outside the websites for which they are specifically authorized.

2. How We Use Information

We use information we access or collect to:

• Provide, operate, and maintain our services.
• Process and review business reports, images, and related information.
• Perform quality assurance and identify potential discrepancies for human review.
• Provide service functionality and recommendations.
• Maintain audit trails and support operational accountability.
• Improve the quality, reliability, and performance of our services.
• Detect, prevent, and address security issues or misuse.
• Comply with applicable legal and regulatory requirements.

We do not use information accessed through our services for advertising purposes, and we do not sell such information to data brokers.

3. Browser Extensions

Our browser extensions may operate as an overlay on authorized business websites to provide functionality directly within those websites.

For example, the QA Agent extension may read report text, photographs, and related information displayed on authorized LC360 pages to perform quality-assurance checks and display findings to the user.

The extension does not modify, edit, or submit information back to the underlying system unless such functionality is explicitly described for a particular extension.

The QA Agent extension is authorized to operate on the following host patterns:

• https://boostusa.losscontrol360.com/*
• https://qagent.dhaninfo.ai/*
• https://lms.dhaninfo.ai/*

The extension does not request access to websites outside its authorized functionality.

4. Data Processing and Storage

Information processed through our services is transmitted only to servers operated by Boost USA and its authorized development partner, DhanInfo, where applicable.

For the QA Agent service, photographs, report information, and audit-log information are not sent to third-party AI or large-language-model providers for processing.

We retain information only for as long as necessary to provide our services, meet business and operational requirements, resolve disputes, maintain audit records, or comply with applicable legal obligations.

For QA Agent, photo, report, and audit-log data may be retained for up to two (2) years from the date of collection, after which it is deleted or securely destroyed.

5. Data Sharing

We do not sell or rent information accessed through our services.

Information may be shared:

• With the client or organization that has purchased or licensed the applicable service, as necessary to provide that service.
• With authorized service providers or partners who support our operations and are subject to appropriate confidentiality and data-protection obligations.
• With other parties when expressly authorized by the applicable client.
• When required by law, regulation, court order, or other valid legal process.
• When necessary to protect the security, rights, or property of Boost USA, our clients, users, or others.

6. Data Security

We take reasonable and appropriate measures to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Boost USA maintains SOC 2 Type 2 and ISO 27001 certifications covering our data-handling environment.

Access to information is limited to authorized personnel and systems based on business and operational requirements.

7. Children’s Privacy

Our services are business-oriented and are intended for use by trained personnel and business users.

Our services are not directed toward children, and we do not knowingly collect personal information from children through our business services.

8. Third-Party Services

Our services may interact with third-party systems or platforms where necessary to provide functionality requested by our clients.

Where third-party services are involved, their own privacy policies and terms may apply. We do not sell or provide client data to third parties for advertising or data-broker purposes.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding information associated with you, including rights to request access, correction, deletion, or information about how your data is processed.

Requests should generally be made through the organization or client that provides you access to the applicable Boost USA service. You may also contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

When we make material changes, we will update the Effective Date at the top of this Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, our data practices, or the QA Agent browser extension, please contact us at:

Email: joe@boost-usa.com

Boost USA

Back Office Operations Solutions Team