"Insurance business process outsourcing — or insurance BPO — is the practice of contracting a specialized partner to handle administrative, operational, and back-office insurance work that doesn't need to be done in-house. Common outsourced functions include policy administration, claims processing, loss control inspections, recommendation management, COI tracking, billing, and data entry. Insurance BPO lets carriers, MGAs, and agencies reduce operational costs by 40-60% while freeing internal teams to focus on underwriting, client relationships, and growth."

"Outsourced loss control services handle the inspection workflow that supports property and casualty underwriting. This includes scheduling inspections, dispatching field inspectors, processing inspection reports, performing QA on completed reports, managing recommendations sent to insureds, and tracking compliance follow-up. Boost USA delivers these services either through guided self-inspections (which can save 50%+ vs. traditional field inspections), video-guided remote inspections (25%+ savings), or full-service inspection coordination through our network."

"Recommendation management is the process of tracking, communicating, and following up on safety and risk recommendations issued in loss control reports. Boost USA's BoostRM™ platform centralizes all recommendation tracking in one customizable dashboard, sends automated reminders at 30 and 45 days, organizes threaded recommendation histories, and produces exception reports so nothing falls through the cracks. Insurers see better compliance rates and lower administrative overhead."

"Boost USA serves insurance carriers, managing general agents (MGAs), managing general underwriters (MGUs), retail and wholesale agencies, claims administrators, third-party administrators (TPAs), risk management firms, and loss control companies — including ARCO member reporting companies. Most clients use us for a mix of loss control inspection support and broader back-office BPO functions."

"Boost USA is SOC 2 Type 2 certified and ISO 27001 certified for data security. We conduct annual third-party vulnerability penetration testing, operate from biometric-access offices, maintain BCP redundancy across four offices in two cities, and run 24/7 UPS and generator backups. All client data stays within your systems — we work in your environment, not ours."

"Most Boost USA clients save 40-60% on the specific functions they outsource compared to inhouse cost — and often more on functions like self-completed inspections, where the savings can exceed 50%. Savings come from three sources: lower per-hour labor cost, the ability to flex capacity up or down without hiring overhead, and time-zone arbitrage that lets work be processed overnight for next-business-day delivery."

"Yes. Our teams have extensive experience with LC360 and routinely integrate with major loss control, policy administration, and claims platforms. When APIs are too expensive or inflexible, our team handles the data integration manually — moving information between your systems with the same accuracy and audit trail you'd expect from automated workflows."

"Most engagements begin within 2-4 weeks of contract signing. Our implementation team has years of experience documenting client procedures and standing up workflows quickly. We start with a free outsourcing assessment to identify the highest-impact opportunities, then build an SOP-driven workflow that matches your current process before we begin executing at full volume."