Scalable, AI-assisted back-office operations, QA, inspections, and recommendation management for insurers and MGAs.
Cost reduction
Workplace
AI-powered QA accuracy
Certified workflow
We are a full-service insurance BPO and loss control partner that combines AI-powered automation with experienced insurance professionals, serving insurers, MGAs, MGUs, agencies, claims administrators, and risk management firms. We deliver scalable back-office operations, recommendation management, self-inspections, and QA support that cut operational costs by 50% or more without sacrificing accuracy, security, or turnaround speed. When AI encounters an exception or needs human judgment, our team steps in to keep every process accurate, compliant, and efficient.
From AI-assisted recommendation management and guided self-inspections to certificate of insurance (COI) tracking, billing, and territory manager support, we handle the high-volume, time-consuming work that slows your team down. Our SOC 2 Type 2 and ISO 27001 certified operations integrate directly with your existing systems, including LC360, so your loss control consultants, underwriters, and field inspectors can focus on the high-value work only they can do.
Whether you need one outsourced inspector or a fully managed insurance back-office workflow, we scale with you. Insurance carriers, MGAs, and risk management firms rely on us to reduce overhead, accelerate turnaround times, and improve report quality across every stage of the loss control lifecycle.
From kickoff to go-live,
in your own stack
The agent integrates with LC360 and major loss control, policy, and claims platforms. Nothing new for your team to adopt.
Our insurance BPO solutions give insurers, MGAs, and claims administrators a complete operational extension without the cost or complexity of building in-house. Our university-educated team handles policy administration support, data entry, COI management, document processing, billing, and reporting in your systems, on your timelines, and at a fraction of in-house cost.
See how our AI-powered QA Agent reviews loss control reports, detects errors, missed damage, and inconsistencies, then flags exceptions for expert review before underwriting. Faster reviews. More accurate reports. Greater confidence.
Our loss control services are built specifically for ARCO member reporting companies, commercial insurers, and risk management firms. Combining AI-assisted workflows with experienced insurance professionals, we manage the entire inspection lifecycle from BoostRM℠ recommendation management and guided self-inspections to QA review of completed inspection reports, we handle the inspection workflow end-to-end saving 50%+ on self-completed inspections and 25%+ on video-guided inspections while improving turnaround times.
Beyond loss control, we deliver AI-assisted outsourced back-office services across the insurance operations lifecycle. From revenue operations and financial administration to billing, customer service, recruitment, and IT support, our teams plug directly into your existing tools and processes. The result: lower operational costs, faster cycle times, and internal teams freed to focus on growth and client relationships.
Beyond loss control, we deliver back-office services across revenue ops, financial admin, billing, customer service, recruitment, and IT — plugged directly into your existing tools.
Find clear answers about how Back Office Operations Solutions Team’s territory management model works, including onboarding timelines, pricing, consultant oversight, platform support, and continuity planning.
"Insurance business process outsourcing — or insurance BPO — is the practice of contracting a specialized partner to handle administrative, operational, and back-office insurance work that doesn't need to be done in-house. Common outsourced functions include policy administration, claims processing, loss control inspections, recommendation management, COI tracking, billing, and data entry. Insurance BPO lets carriers, MGAs, and agencies reduce operational costs by 40-60% while freeing internal teams to focus on underwriting, client relationships, and growth."
"Outsourced loss control services handle the inspection workflow that supports property and casualty underwriting. This includes scheduling inspections, dispatching field inspectors, processing inspection reports, performing QA on completed reports, managing recommendations sent to insureds, and tracking compliance follow-up. The Back Office Operations Solutions Team delivers these services either through guided self-inspections (which can save 50%+ vs. traditional field inspections), video-guided remote inspections (25%+ savings), or full-service inspection coordination through network."
"Recommendation management is the process of tracking, communicating, and following up on safety and risk recommendations issued in loss control reports. The Back Office Operations Solutions Team’s BoostRM℠ platform centralizes all recommendation tracking in one customizable dashboard, sends automated reminders at 30 and 45 days, organizes threaded recommendation histories, and produces exception reports so nothing falls through the cracks. Insurers see better compliance rates and lower administrative overhead."
"Back Office Operations Solutions Team serve insurance carriers, managing general agents (MGAs), managing general underwriters (MGUs), retail and wholesale agencies, claims administrators, third-party administrators (TPAs), risk management firms, and loss control companies — including ARCO member reporting companies. Most clients use us for a mix of loss control inspection support and broader back-office BPO functions."
"Back Office Operations Solutions Team is SOC 2 Type 2 and ISO 27001 certified, with robust data security measures in place. Annual third-party vulnerability and penetration testing, biometric-access-controlled offices, BCP redundancy across four offices in two cities, and 24/7 UPS and generator backup support secure operations. All client data remains within your systems, with dedicated teams working directly within your environment."
"Most of Back Office Operations Solutions Team's clients save 40%–60% on the specific functions they outsource compared to in-house costs—and often even more on functions such as self-completed inspections, where savings can exceed 50%. These savings come from three sources: lower hourly labor costs, the ability to scale capacity up or down without the overhead of hiring, and time-zone arbitrage that enables work to be processed overnight for next-business-day delivery."
"Yes. Back Office Operations Solutions Team has extensive experience with LC360 and routinely integrates with major loss control, policy administration, and claims platforms. When APIs are too expensive or inflexible, Back Office Operations Solutions Team handles the data integration manually — moving information between your systems with the same accuracy and audit trail you'd expect from automated workflows."
"Most engagements begin within 2-4 weeks of contract signing. Back Office Operations Solutions Team has years of experience documenting client procedures and quickly standing up workflows. Back Office Operations Solutions Team starts with a free outsourcing assessment to identify the highest-impact opportunities, then builds an SOP-driven workflow that matches your current process before Back Office Operations Solutions Team begin executing at full volume."
Tell us what's slowing your team down. We'll review your current workflows and show you exactly where outsourcing can reduce costs, improve turnaround, and free your internal team to focus on revenue-generating work. One of our insurance operations experts will reach out within one business day.
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