Underwriting teams play a vital role in risk assessment and proper client coverage. The management of formal recommendations from Loss Control inspections often creates challenges for your team. While some recommendations are simply “best practices”, many recommendations require actions from the insured to maintain regulatory and safety compliance.
Recommendation Management (RM) requires you to follow up with the broker and insured, review documentation regarding the corrective actions taken (or not taken) by the insured, and meet strict deadlines related to underwriting guidelines. This process takes valuable time away from your strategic work. Boost RM steps in to solve these challenges.
What Recommendation Management Actually Means for You
Loss Control Representatives issue recommendations after inspections. Some recommendations simply provide information and need no follow-up. Others require action, where business owners must complete specific tasks and show proof of completion to maintain compliance. We find that these reports consume most of your management time and effort.
As an underwriting team, it’s your responsibility to ensure these recommendations have been sent, received, followed up on, and compliance/non-compliance documented. This often includes:
- Sending initial letters outlining what the insured must do.
- Following up at 30, 45, and 60 days if no response is received.
- Reviewing documentation to ensure compliance or the need to make a further underwriting decision on how to proceed with coverage, price, etc.
Why Managing Recommendations is a Challenge for You
This process is vital to maintaining strong relationships and proper coverage. But it’s also time-consuming, tedious, and often left to employees already juggling other tasks.
Managing these follow-ups can be overwhelming for a few key reasons:
- Time-Consuming Follow-Ups: As a member of the underwriting team, your time is precious. Your role is to assess risk and determine policy pricing, not to chase emails or process paperwork. Yet, the Recommendation Management process can steal hours from your week, especially when follow-ups are required multiple times.
- Fragmented Systems: Tracking recommendations manually using spreadsheets, task lists, or shared inboxes often leads to chaos. Without automated systems, it becomes hard to track what’s done, what’s pending, and what’s overdue.
- Lack of Clarity for Insureds: Business owners often struggle to understand the requirements of recommendations or how to submit the necessary proof. This leads to confusion, delayed responses, and possible non-compliance.
- Inconsistent Documentation Review: When documents finally arrive—photos, invoices, or signed letters—they must be manually reviewed, organized, and stored. Without a structured workflow, documents can get misplaced, or steps can be skipped.
- Burnout and Bottlenecks: The follow-up process is often done by employees who handle other responsibilities. When tasks are rushed or delayed, it leads to missed deadlines, gaps in compliance, and increased risk exposure.
How Boost RM Helps You
Boost USA recognizes the difficulties you face when managing recommendations. We built Boost RM to give underwriting teams the support you need. These services make your daily work much easier:
Automated Follow-Ups, with Human Oversight
Boost RM monitors each recommendation throughout the entire process and sends automatic reminders at 30, 45, and 60 days. We stand out because actual professionals review every response. These experts understand the insurance industry and know what it takes to maintain compliance. This approach keeps everything on track and frees you from spending time on follow-up tasks.
Clear and Respectful Communication with Insureds
If the need arises, our staff of experienced Loss Control professionals communicate directly with insureds and brokers to explain the meaning of each recommendation. We tell them exactly what actions they need to take and how they can submit the required documentation. This direct approach removes confusion and speeds up response times, which creates a smoother process for you.
Centralized Document Storage
Our platform contains all documents and communications securely in one location. You can easily find all submitted files, communication, check recommendation statuses, and download everything you need for making informed decisions. This eliminates the need to search through emails or spreadsheets.
Seamless Workflow Integration
We adapt to your preferences by using your existing workflow or a completely customized process. We will white label all aspects of the process including email addresses, brand imagery, messaging tone/text to align with your organization’s preference. We provide regular updates on recommendation statuses, and client-access to this data for a view in real-time. Making your data more available helps you make quick, well-informed decisions. This end-to-end approach will allow Boost RM to operate as a seamless extension of your team.
What Boost RM Delivers for You and Your Team
Boost RM integration into your workflow produces these important benefits:
- Higher Compliance Rates: Our team follows up consistently and communicates clearly to help insureds complete requirements, which lowers non-compliance risk and prevents possible underwriting changes.
- Time Savings: Boost RM handles the follow-ups and documentation so you and your team can focus on core underwriting activities instead of administrative tasks.
- Better Documentation: We maintain complete and accurate files ready for any on-demand question, review, or audit.
- Improved Insured Experience: We communicate professionally and respectfully with insureds, which builds stronger relationships and increases retention.
- Scalable Support: Boost RM handles any volume of recommendations without sacrificing quality, from a few locations to thousands.
A Solution Designed for Underwriters
The responsibility of managing recommendations no longer needs to burden you. Boost RM takes over the follow-up and documentation process, so you can focus on strategic underwriting and maintaining mutually beneficial relationships with insureds.
Boost RM helps you simplify your workflow, increase compliance rates, and create better experiences for both underwriters and insureds. Boost USA serves as your partner, not just a tool, making your job easier and more efficient.
Let Boost USA handle the back-and-forth so you can concentrate on what matters most—properly assessing risks and building relationships with your clients.
